1) Sales format strategy (not one-size-fits-all)
Ask: “Which items should be sold via online auction vs. an in-home sale vs. a buy-out?” A strong company explains why certain categories perform better in different channels and shows how they’ll separate, group, and present items to avoid “bargain-bin pricing” on valuable pieces.
2) How they price and verify
Ask how they handle antiques, collectibles, and niche categories. Look for a process that includes research, market comparisons, and—when needed—consulting or specialty evaluation. You’re not looking for inflated promises; you’re looking for defensible pricing that attracts buyers and closes sales.
3) Marketing plan: local reach + online reach
Ask what they do beyond “posting on social media.” The best teams combine local buyer attention (Memphis-area followers, neighborhood interest, email lists) with online exposure for the items that deserve it. Also ask how they manage pre-sale previews without compromising security.
4) Documentation and settlement clarity
Ask to see a sample settlement statement. You want to understand: commission, fees (if any), how returns are tracked, and how long after the sale you’ll be paid. Clear reporting is part of trust.
5) Security, access control, and staffing
Ask how they control entry, monitor high-value items, and manage crowds. Germantown homes often contain jewelry, coins, and heirlooms; the company should have a plan for secure staging and controlled pickup processes.
6) Specialty liquidation capabilities (where amateurs lose money)If the estate includes any of the following, ask who handles it and how:
Firearms: secure storage, compliant transfer process, and a safe buyer flow.
Precious metals: testing/verification, secure handling, and access to serious buyers who pay based on metal content and market demand.
Vehicles: valuation, title coordination, and marketing beyond local foot traffic.
Collections: coins, militaria, sports memorabilia, vintage electronics, or designer goods—each needs the right audience.
7) Post-sale cleanout: the fine print
Ask: “What’s included?” and “What’s not?” A true full-service team coordinates the end-to-end process so the property can be handed off, listed, or prepared for closing without weeks of extra work.