1) Transparent fees and a written scope
Ask for a written agreement that clearly explains commission, buyer’s premium (if any), credit card fees, hauling/cleanout charges, advertising, and what happens to unsold items. If anything is “we’ll figure it out later,” pause and clarify before moving forward.
2) A real process for sorting, pricing, and protecting valuables
Professional teams use consistent tagging/inventory methods, locked handling for high-value items, and clear “family pull” rules (what the family keeps) to reduce misunderstandings. For precious metals and collectibles, you want a documented approach—especially if multiple heirs are involved.
3) Marketing that reaches beyond the neighborhood
Collierville has strong local demand, but the highest returns often come when the buyer pool expands. Ask how the company advertises (email list, web listings, social, collector networks) and how they decide which items should go to online auctions vs. an in-home sale.
4) Compliance for specialized categories (especially firearms)
If an estate includes firearms, you need a team that prioritizes safety, documentation, and compliant transfer practices. In Tennessee, there are scenarios where an executor can sell firearms, and many estates still choose to involve an FFL to create a record and run background checks—particularly when buyers may come from out of state or when the collection is high-value.
Practical tip: Ask, “What’s your chain-of-custody process from discovery to sale?” and “Do you partner with an FFL for transfers when needed?” A confident provider will explain their process clearly and calmly.
5) A cleanout plan that respects local disposal rules
“Full-service” should include what happens after the last customer leaves: packing remaining items, donation coordination (if requested), and a final sweep so the home is ready for listing, rent, or closing. Make sure hazardous materials (chemicals, paint, certain electronics) have a responsible drop-off plan, not a curbside gamble.