Fees & commission: What is the commission structure, and what costs are separate (hauling, cleaning, specialty disposal, advertising boosts, etc.)?
Advertising: Where will the sale be promoted (email list, local channels, online platforms), and how are photos handled?
Security: How are valuables controlled during staging and sale days? Is there a secure area and documented chain of custody?
Item tracking: How do they inventory high-value items and ensure proceeds are assigned correctly, especially in partial estates?
Staffing: How many staff members are on-site during peak hours? What is the plan for checkout lines and loss prevention?
Post-sale plan: What happens to unsold items—donation coordination, haul-away, final broom-sweep, or full cleanout?
Reporting: When do you get settlement, and what does the report include?